It’s not what you say, it’s how you say it. It’s not what you know, it’s what you do with what you know. In 1995, Dr Daniel Goldman wrote the book “Emotional Intelligence” which first popularized the idea that the smartest guy wasn’t the most successful. Instead it was the lady with the highest emotional intelligence.

It’s been almost 20 years, and more psychologists have built on that work, proving again and again that it truly is emotional intelligence that counts in business, life, finance, in fact, every social situation.

There are actually 19 key areas that are now looked at by business theorists and writers.

It starts with Self Recognition.

  1. Self Confidence: A healthy sense of one’s capabilities and self worth.
  2. Emotional Self-Awareness: Identifying your own emotions & recognizing their impact
  3. Accurate Self-Assessment: Knowing ones strengths and limitations

The better you are with Self Recognition, the better you will be with Social Recognition.

  1. Empathy: Sensing other’s emotions, understanding their perspective and taking active interest in their concerns.
  2. Organizational Awareness: Understanding what is going on in the organization, recognizing the true decision makers and network and the inner politics.
  3. Service Orientation: Recognizing and meeting other’s needs (primarily customer and client)

Your Self Recognition will also lead to better Self Management Tools.

  1. Self-Control: Keeping disruptive emotions and impulsive actions under control
  2. Trustworthiness: Doing what you say you will and only committing to what you can do and will do
  3. Drive to Succeed: Focused intention
  4. Adaptability: Flexibility in adapting to changing situation
  5. Achievement: The drive to improve performance to meet inner standards
  6. Initiative: Readiness to act and seize opportunities
  7. Optimism: Seeing the upside in events

Self Management and Social Awareness lead to Relationship Management. This is where you are truly are in control, not merely managing your emotions when events occur.

  1. Influence: Wielding a range of tactics for persuasion
  2. Inspirational Leadership: Guiding and motivating with a compelling vision
  3. Developing Others: Improving others’ abilities through feedback and guidance
  4. Change Catalyst: Initiating, managing and leading in a new direction
  5. Conflict Management: Resolving disagreements
  6. Building Bonds: Cultivating and maintaining a web of relationships

Your emotional intelligence determines how far you will go and how much you’ll enjoy the journey. Make it a great one!